BRANDFLUFF TERMS AND CONDITIONS FOR PHOTOSHOOTS, CONTENT DAYS, SOCIAL MEDIA, INFLUENCER AND ALL OTHER AREAS.

• No Refund policy is applicable including for change of mind on any services.
• Brandfluff assumes no liability for any misleading claims or deceptive advertisements produced on behalf of their clients/influencers/creators/creatives but will take precautions to follow legalities.
• Re-shoot fees are charged at the same original rate as the original shoot plus location, models, creatives (if not included).
• Extra costs for deep etching and complex retouching will be charged post shoot if needed.
• Brandfluff reserves the right to charge a fee of up to 50% premium on any service fee requested on an urgent basis.
• All products required for the photoshoot must be shipped or delivered to Brandfluff 3 days before the shoot. While Brandfluff will exercise the utmost care in handling your products, some products may be opened/damaged during the creative process. Additional charges may apply to cover the return cost of the products. You are responsible for collecting the products or arranging return shipping within 14 days of the photoshoot.
• Where a request to reschedule is made more than seven (7) days from the date of the photoshoot, a date may be rescheduled without penalty, and no rescheduling fee will apply. Where a request to reschedule is made within seven (7) days of the photoshoot, a reschedule fee of $350 applies.
• Brandfluff will provide one round of revision of images/short form videos identified as nonconforming to the description provided in the Client brief. Additional fees will apply where the Client request further changes and amendments to the images after revision. Additional work will be invoiced at an hourly rate determined at the time of the request.
• Brandfluff provides a professional service with quality content based on detailed briefs and does not offer refunds for professional services. There is no refund for a change of mind.
• Where a Client is genuinely unhappy with the final content and provides reasonable and detailed reasons for their dissatisfaction evidenced by their brief, the Client may be offered a re-shoot, at our discretion entirely, to rectify any issues at no extra cost to the Client. Where an offer for a re-shoot is declined, there is no refund. Where an offer for a re-shoot is declined, the Client is permitted to use the content provided.